Terms of service
SHIPPING POLICY
Last updated: August 29, 2026
This Shipping Policy explains how BRIXEL LLC, operating under the VelvetSharp brand, processes, ships, and delivers orders placed through https://velvetsharp.com.
By placing an order with VelvetSharp, you acknowledge and agree to the terms outlined below.
1. BUSINESS INFORMATION
Brand Name:
VelvetSharp
Legal Business Name:
BRIXEL LLC
Business Address:
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Email:
contact@velvetsharp.com
Phone:
+1 (727) 746-8266
Website:
https://velvetsharp.com
2. SHIPPING DESTINATIONS
VelvetSharp primarily serves customers located in Hungary.
Available shipping destinations will be displayed during checkout. We reserve the right to add, remove, or temporarily restrict shipping destinations based on carrier availability, regulatory requirements, or operational considerations.
If your location is not available during checkout, we are currently unable to ship an order to that destination.
3. ORDER PROCESSING
Orders are processed after successful payment authorization and order confirmation.
Processing time refers to the period required to prepare your order before it is handed over to the shipping carrier.
Processing times may vary depending on order volume, product availability, weekends, public holidays, promotional periods, and unexpected operational delays.
Estimated shipping or delivery information displayed on our website or during checkout is provided for guidance and may be subject to change.
Orders placed on weekends or public holidays may begin processing on the next applicable business day.
4. SHIPPING COSTS
Applicable shipping charges are displayed before you complete your purchase at checkout.
Shipping costs may vary depending on the delivery destination, order size, selected shipping method, promotional offers, and carrier pricing.
If free shipping is offered as part of a promotion or order threshold, the applicable conditions will be displayed on the website or during checkout.
5. ESTIMATED DELIVERY TIMES
Estimated delivery times may be displayed on our website, product pages, order confirmation, or checkout.
Delivery estimates are not guaranteed delivery dates unless explicitly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, high shipping volumes, public holidays, transport disruptions, customs procedures where applicable, incorrect delivery information, and events of force majeure.
We will make reasonable efforts to ensure that orders are dispatched and delivered as efficiently as possible.
6. ORDER TRACKING
Where tracking is available, customers may receive a tracking number or tracking link after their order has been dispatched.
Please allow reasonable time for tracking information to become active after receiving your shipping confirmation.
Tracking information is supplied by the shipping carrier, and updates may occasionally be delayed.
If you have not received expected tracking information, please contact us at contact@velvetsharp.com.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your full name, street address, house or apartment number, city, postal code, phone number, and email address.
If you notice an error in your shipping address, contact us as soon as possible at contact@velvetsharp.com.
We cannot guarantee that an address can be changed once an order has entered processing or has already been handed to the carrier.
8. FAILED OR UNSUCCESSFUL DELIVERY
A delivery may be unsuccessful if the address provided is incorrect or incomplete, the recipient cannot be reached, the recipient refuses delivery, the parcel is not collected within the carrier's required collection period, or access to the delivery location is not possible.
If a parcel is returned to us due to an unsuccessful delivery, please contact our customer service team so we can determine the available next steps.
Additional shipping charges may apply to reship an order where permitted by applicable law.
9. DELAYED ORDERS
While we aim to provide a reliable delivery experience, delays may occasionally occur.
If your order has not arrived within the estimated delivery period, please first review your tracking information.
If there has been no meaningful tracking update or you believe the parcel may be delayed, contact us at contact@velvetsharp.com.
Please include your full name, order number, email address used for the purchase, and delivery address.
We will review the available shipping information and assist you with the appropriate next steps.
10. LOST PACKAGES
If tracking information indicates that an order may have been lost in transit, please contact us at contact@velvetsharp.com.
Where appropriate, we may open an investigation with the relevant shipping carrier.
Any replacement, refund, or other remedy will be handled in accordance with applicable consumer protection laws and our Refund Policy.
11. PACKAGES MARKED AS DELIVERED
If your tracking information shows that a package was delivered but you cannot locate it, we recommend checking around your property and designated delivery locations, asking household members or neighbors, reviewing any delivery notification provided by the carrier, and contacting the shipping carrier where appropriate.
If the package still cannot be located, contact us at contact@velvetsharp.com with your order details.
We will review the circumstances and assist where reasonably possible.
12. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us assess the issue, we may request your order number, photographs of the damaged product, photographs of the outer packaging, photographs of the shipping label, and a short description of the issue.
Do not dispose of damaged products or packaging until the issue has been reviewed where reasonably possible.
Eligible claims will be handled in accordance with our Refund Policy and applicable consumer protection laws.
13. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please contact us at contact@velvetsharp.com.
Please provide your order number and, where appropriate, photographs of the products and packaging received.
We will investigate the issue and provide an appropriate solution where the claim is valid.
14. MULTIPLE SHIPMENTS
In some circumstances, products within the same order may be shipped separately.
If this occurs, you may receive more than one shipment and more than one tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless otherwise clearly disclosed before purchase.
15. OUT-OF-STOCK PRODUCTS
While we make reasonable efforts to keep inventory information accurate, a product may occasionally become unavailable after an order is placed.
If we cannot fulfill an item, we may contact you to offer an appropriate solution, which may include waiting for restock, a suitable replacement where agreed, or cancellation and refund of the unavailable item.
Any refund owed will be processed in accordance with our Refund Policy and applicable law.
16. INTERNATIONAL SHIPPING
If international shipping is made available, additional delivery times, carrier requirements, customs procedures, or import regulations may apply.
Available international destinations will be shown during checkout.
Where customs duties, import taxes, VAT, or other governmental charges apply, responsibility for those charges will be determined by the information presented during checkout and applicable law.
17. CANCELLATIONS AND ORDER CHANGES
If you wish to cancel or modify an order, contact us as soon as possible at contact@velvetsharp.com.
We will make reasonable efforts to accommodate requests submitted before dispatch.
We cannot guarantee cancellation or modification once an order has already been processed or shipped.
Your statutory cancellation or withdrawal rights, where applicable, remain unaffected.
18. RETURNS AND REFUNDS
This Shipping Policy should be read together with our Refund Policy.
Returns, refunds, withdrawal rights, damaged goods, defective products, and other post-purchase matters are governed by our Refund Policy and applicable consumer protection legislation.
Nothing in this Shipping Policy limits mandatory consumer rights that cannot legally be waived or excluded.
19. EUROPEAN UNION CONSUMER RIGHTS
Customers located in Hungary or elsewhere in the European Union may have mandatory consumer rights under applicable EU and national consumer protection laws.
Nothing in this Shipping Policy is intended to exclude, restrict, or replace rights that consumers are legally entitled to exercise.
20. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, legal obligations, or business operations.
The most current version of this Shipping Policy will be available on our website.
Changes become effective when published unless otherwise required by applicable law.
21. CONTACT US
If you have questions about shipping, delivery, tracking, or your order, please contact us:
VelvetSharp is operated by BRIXEL LLC.
BRIXEL LLC
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Email: contact@velvetsharp.com
Phone: +1 (727) 746-8266
Website: https://velvetsharp.com