Privacy policy
PRIVACY POLICY
Last updated: August 29, 2026
BRIXEL LLC, operating under the VelvetSharp brand, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
VelvetSharp is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how BRIXEL LLC collects, uses, processes, stores, and discloses your personal information when you visit, use, or make a purchase or other transaction through https://velvetsharp.com, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the practices described below.
1. BUSINESS AND DATA CONTROLLER INFORMATION
Brand Name:
VelvetSharp
Legal Business Name:
BRIXEL LLC
Business Address:
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Email:
contact@velvetsharp.com
Phone:
+1 (727) 746-8266
Website:
https://velvetsharp.com
For the purposes of applicable data protection laws, BRIXEL LLC is the data controller of personal information processed through VelvetSharp, except where another party, such as Shopify, acts as an independent controller for certain processing activities.
2. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, billing address, shipping address, postal address, phone number, and email address.
Financial information, including payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security information, preferences, and account settings.
Transaction information, including products that you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us, including information provided when you contact customer support, submit a request, or otherwise communicate with us.
Device information, including information about your device, browser, network connection, IP address, and other online identifiers.
Usage information, including information about how and when you interact with, access, or navigate our website and Services.
Marketing information, including your marketing preferences and information relating to how you interact with our advertising and promotional communications.
3. PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, use our Services, subscribe to marketing communications, contact us, or otherwise provide personal information.
Automatically through our Services, including from your device when you use our website, and through cookies, pixels, analytics tools, and similar technologies.
From service providers, including providers that support payment processing, order fulfillment, shipping, customer support, analytics, website hosting, marketing, and other business functions.
From Shopify, which provides the e-commerce infrastructure used to operate our online store.
From marketing partners, advertising platforms, social media platforms, and other third parties where permitted by law.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
To provide, operate, tailor, and improve our Services.
To process and fulfill your orders.
To process payments and transactions.
To arrange shipping and delivery.
To process returns, refunds, cancellations, or exchanges.
To provide customer support.
To communicate with you regarding your orders, account, or requests.
To create and manage customer accounts.
To remember your preferences.
To recommend products and personalize your shopping experience.
To improve our website, products, marketing, and Services.
To detect, investigate, and prevent fraud, unauthorized activity, security incidents, and other potentially harmful activity.
To comply with applicable legal and regulatory obligations.
To enforce our Terms of Service and other policies.
To establish, exercise, or defend legal claims.
5. MARKETING AND ADVERTISING
Where permitted by applicable law, we may use your personal information for marketing and promotional purposes.
This may include sending marketing communications by email, SMS, or other permitted channels.
We may also use information about your interactions with our website, products, advertisements, and previous purchases to provide more relevant advertising.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Where consent is required by law, we will obtain your consent before sending certain marketing communications.
Withdrawing consent or unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer service messages.
6. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation, European Economic Area data protection law, UK data protection law, or similar legislation applies, we process personal information under one or more lawful bases.
These may include:
Performance of a contract, where processing is necessary to process your order, receive payment, arrange delivery, provide customer service, or otherwise fulfill our obligations to you.
Legitimate interests, where processing is reasonably necessary to operate, protect, improve, and grow our business, provided that your rights and interests do not override those interests.
Consent, where you have provided consent for a specific processing activity, such as certain marketing communications or the use of certain cookies.
Legal obligations, where processing is necessary to comply with applicable laws, regulations, tax obligations, legal proceedings, or government requests.
7. SECURITY AND FRAUD PREVENTION
We use personal information to help provide a secure shopping and payment experience.
This may include authenticating accounts, detecting suspicious transactions, investigating potentially fraudulent, illegal, malicious, or unsafe activity, and protecting our customers, business, systems, and Services.
If you create an account with us, you are responsible for keeping your login credentials confidential.
You should not share passwords or other account access information with third parties.
8. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and where permitted by applicable law.
This may include:
Shopify and other technology providers that support our online store.
Payment processors and financial service providers.
Shipping, logistics, fulfillment, and delivery providers.
Customer support providers.
Cloud storage and hosting providers.
Analytics and technology providers.
Marketing and advertising partners.
Professional advisers, including accountants, lawyers, and consultants where necessary.
Affiliates or entities within our corporate group.
Government authorities, regulators, law enforcement agencies, courts, or other parties where disclosure is required by law.
Parties involved in a potential or completed business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets.
We may also disclose information when you specifically request, direct, or consent to the disclosure.
9. RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and related services.
Information you provide through our store may be transmitted to and processed by Shopify and other service providers located in countries other than your country of residence.
We may use Shopify features that incorporate information obtained from your interactions with our store and, in certain circumstances, interactions with other merchants using Shopify.
For certain processing activities, Shopify may act as an independent data controller.
You can learn more about Shopify's privacy practices by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
10. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools to operate and improve our website.
These technologies may be used to:
Remember your preferences.
Keep items in your shopping cart.
Enable website functionality.
Understand website traffic and usage.
Measure advertising performance.
Provide personalized content and advertising.
Prevent fraud and improve security.
Where required by applicable law, non-essential cookies or similar technologies will be used based on your consent.
You may be able to manage cookie preferences through our website's cookie consent tools or your browser settings.
11. THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not owned or controlled by BRIXEL LLC, you should review that third party's privacy policy, security practices, and terms.
We are not responsible for the privacy, security, accuracy, availability, or content of third-party websites or platforms.
12. CHILDREN'S DATA
Our Services are not intended for children under the applicable age of majority.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us using the information provided at the end of this Privacy Policy.
Where appropriate and legally required, we will take reasonable steps to delete such information.
13. SECURITY OF YOUR INFORMATION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmitting or storing information can be guaranteed to be completely secure.
You should avoid sending highly sensitive or confidential information through unsecured communication channels.
14. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may depend on factors including:
The duration of our relationship with you.
Whether you maintain an account.
The need to complete orders and transactions.
Customer service requirements.
Fraud prevention and security requirements.
Accounting, tax, and regulatory requirements.
Legal obligations.
The need to establish, exercise, or defend legal claims.
Once information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.
15. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
The right to access or know what personal information we hold about you.
The right to request deletion of personal information.
The right to request correction of inaccurate personal information.
The right to receive certain personal information in a portable format.
The right to request that personal information be transferred to another organization where applicable.
The right to object to certain processing activities.
The right to request restriction of certain processing activities.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain marketing communications.
The right to lodge a complaint with an applicable data protection authority.
These rights are not absolute and may be subject to legal limitations or exceptions.
16. EUROPEAN ECONOMIC AREA, EUROPEAN UNION, AND UK USERS
If you reside in Hungary, another European Economic Area country, the European Union, or the United Kingdom, you may have additional rights under applicable data protection laws.
These may include:
The right to access personal information.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to object to processing.
The right to data portability.
The right to withdraw consent.
The right to lodge a complaint with a supervisory authority.
Where we rely on consent, withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Where we rely on legitimate interests, you may have the right to object to that processing in certain circumstances.
We will respond to valid privacy requests within the time periods required by applicable law.
17. EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights by contacting us at:
contact@velvetsharp.com
We may need to verify your identity before processing certain requests.
Where permitted by law, an authorized representative may submit a request on your behalf. We may require evidence that the representative has been legally authorized to act for you.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
18. COMMUNICATION PREFERENCES
You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our marketing emails.
You may continue to receive non-promotional messages that are necessary to provide our Services, such as:
Order confirmations.
Payment confirmations.
Shipping and tracking updates.
Refund or return information.
Account notifications.
Customer service communications.
19. INTERNATIONAL DATA TRANSFERS
Because BRIXEL LLC, Shopify, and some of our service providers may operate internationally, your personal information may be transferred, stored, or processed outside the country in which you reside.
Where personal information is transferred outside the European Economic Area or United Kingdom, we will rely on legally recognized safeguards where required.
These may include:
European Commission Standard Contractual Clauses.
UK-approved contractual safeguards.
Adequacy decisions.
Other lawful transfer mechanisms permitted under applicable data protection legislation.
20. COMPLAINTS
If you have concerns about how we collect or process your personal information, please contact us first so that we can attempt to resolve the matter.
Email:
contact@velvetsharp.com
Depending on where you live, you may also have the right to lodge a complaint with your local data protection supervisory authority.
Customers located in the European Economic Area may contact the competent supervisory authority in their country of residence.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, Services, technologies, legal requirements, or business operations.
When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date.
Where required by applicable law, we may provide additional notice regarding material changes.
22. CONTACT INFORMATION
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact:
VelvetSharp is operated by BRIXEL LLC.
BRIXEL LLC
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Email:
contact@velvetsharp.com
Phone:
+1 727 746-8266
Website:
https://velvetsharp.com
For the purposes of applicable data protection laws, BRIXEL LLC is the data controller responsible for the personal information described in this Privacy Policy.