Shipping policy
SHIPPING POLICY
Last updated: August 29, 2026
This Shipping Policy applies to orders placed through VelvetSharp at https://velvetsharp.com.
VelvetSharp is operated by BRIXEL LLC.
1. SHIPPING DESTINATIONS
We primarily ship orders to customers in Hungary.
Available delivery locations are displayed during checkout. If a destination cannot be selected during checkout, we are currently unable to ship to that location.
2. ORDER PROCESSING
Orders are processed after successful payment authorization and order confirmation.
Processing times may vary depending on product availability, order volume, weekends, public holidays, promotional periods, and other operational circumstances.
Orders placed on weekends or public holidays may begin processing on the next business day.
3. SHIPPING METHODS
Available shipping methods will be displayed during checkout.
The shipping method available to you may depend on your delivery address, order size, product availability, and carrier availability.
4. SHIPPING COSTS
Any applicable shipping cost will be clearly displayed before you complete your purchase.
Shipping charges may vary depending on the selected delivery method, destination, order value, and promotional offers.
Where free shipping is offered, the applicable conditions will be displayed on our website or during checkout.
5. ESTIMATED DELIVERY TIME
Estimated delivery times are displayed where applicable during checkout or in your order information.
Delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier delays, weather conditions, public holidays, high shipping volumes, transportation disruptions, or incorrect delivery information.
6. ORDER TRACKING
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for tracking information to become active after shipment.
If you experience an issue with your tracking information, please contact us at:
contact@velvetsharp.com
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your:
Full name
Street address
House or apartment number
City
Postal code
Phone number
Email address
If you notice an error in your delivery information, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has already been processed or shipped.
8. DELIVERY DELAYS
If your order has not arrived within the estimated delivery period, please first check your tracking information.
If there is no meaningful tracking update or you believe your shipment may be delayed, please contact us at:
contact@velvetsharp.com
Please include your order number, full name, and delivery address so we can assist you.
9. LOST PACKAGES
If tracking information indicates that your shipment may have been lost in transit, please contact us.
Where appropriate, we may investigate the shipment with the delivery carrier.
Any replacement, refund, or other resolution will be handled in accordance with applicable consumer protection laws and our Refund Policy.
10. DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible.
We may request:
Your order number
Photos of the damaged product
Photos of the packaging
Photos of the shipping label
A short description of the issue
Eligible cases will be handled in accordance with our Refund Policy and applicable consumer protection laws.
11. INCORRECT OR MISSING PRODUCTS
If you receive the wrong product or an item is missing from your order, contact us at:
contact@velvetsharp.com
Please provide your order number and, where appropriate, photographs of the products and packaging received.
We will investigate the issue and provide an appropriate solution.
12. FAILED DELIVERY
Delivery may be unsuccessful if:
The address provided is incorrect or incomplete
The recipient cannot be reached
The parcel is not collected within the required period
The recipient refuses the shipment
The carrier cannot access the delivery location
If an order is returned to us due to unsuccessful delivery, please contact us to determine the available next steps.
13. ORDER CANCELLATIONS AND CHANGES
If you would like to change or cancel your order, please contact us as soon as possible at:
contact@velvetsharp.com
We will make reasonable efforts to accommodate requests made before the order has been shipped.
We cannot guarantee that an order can be modified or cancelled once it has already entered processing or has been dispatched.
Any statutory cancellation or withdrawal rights available to consumers remain unaffected.
14. RETURNS AND REFUNDS
Returns, refunds, damaged products, defective products, and other post-purchase matters are governed by our Refund Policy.
Nothing in this Shipping Policy limits mandatory consumer rights available under applicable law.
15. EU CONSUMER RIGHTS
Customers located in Hungary or elsewhere in the European Union may have mandatory rights under applicable EU and national consumer protection laws.
Nothing in this Shipping Policy is intended to exclude or restrict rights that cannot legally be waived.
16. CONTACT INFORMATION
VelvetSharp is operated by BRIXEL LLC.
BRIXEL LLC
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Email:
contact@velvetsharp.com
Phone:
+1 (727) 746-8266
Website:
https://velvetsharp.com