Refund policy
TERMS OF SERVICE
Last updated: August 29, 2026
OVERVIEW
This website is operated by BRIXEL LLC. Throughout the site, the terms “we”, “us” and “our” refer to BRIXEL LLC, operating under the VelvetSharp brand.
BRIXEL LLC offers this website, including all information, tools, products and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, customers, merchants and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
1. BUSINESS INFORMATION
Brand Name:
VelvetSharp
Legal Business Name:
BRIXEL LLC
Business Address:
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Phone:
+1 (727) 746-8266
Email:
contact@velvetsharp.com
Website:
https://velvetsharp.com
2. ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or jurisdiction of residence, or that you have obtained permission from a parent or legal guardian where required.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws when using our website or products.
You must not transmit any viruses, worms, malicious code or other harmful material.
A breach or violation of any of these Terms may result in immediate termination of your access to our Services.
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that information submitted through the website, excluding payment card information, may be transferred over various networks and may involve changes to conform and adapt to technical requirements.
Payment card information is encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service without our prior written permission.
4. PRODUCTS AND SERVICES
Certain products may be available exclusively through our website.
We make reasonable efforts to display product images, descriptions, colors and specifications as accurately as possible. However, we cannot guarantee that your device's display will accurately represent all product colors or details.
We reserve the right to:
- limit the sales of our products or services to any person, geographic region or jurisdiction;
- limit quantities of products available for purchase;
- discontinue any product at any time;
- modify product descriptions, specifications or prices;
- reject or cancel orders where reasonably necessary.
All product descriptions and pricing are subject to change without notice.
Any offer for a product or service made on this website is void where prohibited by law.
5. PRICES AND PAYMENT
All prices displayed on the website are shown in the applicable currency presented during checkout.
Prices may change at any time without prior notice.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.
You authorize us and our payment service providers to charge the payment method selected at checkout for the total amount of your order, including applicable taxes, shipping charges and other fees shown before purchase.
Payment processing may be handled by third-party payment providers. Their services may be subject to additional terms and privacy policies.
6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit or cancel any order.
These restrictions may include orders placed by or under the same:
- customer account;
- payment method;
- billing address;
- shipping address;
- email address.
If we modify or cancel an order, we may attempt to notify you using the email address, billing address or phone number provided when the order was placed.
You agree to keep your account, payment and contact information accurate and up to date.
7. ORDER ACCEPTANCE
Receiving an order confirmation does not necessarily mean that we have accepted your order.
We reserve the right to review, reject or cancel an order where reasonably necessary, including in cases involving:
- suspected fraud;
- incorrect pricing;
- unavailable inventory;
- inaccurate customer information;
- suspected resale or unauthorized commercial activity;
- payment authorization failure.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded according to the original payment method where possible.
8. SHIPPING AND DELIVERY
Shipping times provided on our website are estimates and may vary depending on destination, carrier availability, customs procedures, demand and other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays caused by circumstances beyond our reasonable control.
For complete shipping information, please refer to our Shipping Policy available on our website.
9. RETURNS AND REFUNDS
Returns, cancellations and refunds are handled according to our Refund Policy and applicable consumer protection laws.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.
Please review our Refund Policy before placing an order.
10. CONSUMER RIGHTS
Where you purchase as a consumer, you may benefit from mandatory consumer protection rights under the laws applicable in your country of residence.
Nothing in these Terms is intended to remove or restrict any statutory rights that cannot legally be waived.
For customers located in the European Union or European Economic Area, applicable mandatory consumer protection legislation continues to apply.
11. ACCURACY OF INFORMATION
The information provided on this website is intended for general informational purposes.
We make reasonable efforts to ensure that information on the website is accurate and current, but we do not guarantee that all information will always be complete, accurate or up to date.
You should not rely solely on website information where professional, legal, medical, financial or other specialist advice would be appropriate.
12. MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend or discontinue any part of the website, product or Service at any time.
Where required by applicable law, existing confirmed orders will remain subject to the terms agreed at the time the order was placed.
13. OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not monitor or control.
You acknowledge that such tools are provided on an “as is” and “as available” basis without warranties, representations or endorsements from us.
Use of third-party tools is at your own discretion and may be subject to separate terms imposed by the third-party provider.
14. THIRD-PARTY LINKS
Certain content, products or services available through our website may include materials or links from third parties.
Third-party links may direct you to websites that are not affiliated with us.
We are not responsible for examining or evaluating third-party content, websites, products or services and do not assume responsibility for their accuracy, safety or availability.
Any complaints, claims or questions regarding third-party products should be directed to the relevant third party.
15. USER COMMENTS, REVIEWS AND SUBMISSIONS
If you submit reviews, comments, feedback, ideas, suggestions, photographs, videos or other content, you grant us permission, where legally permitted, to use, reproduce, edit, publish, distribute and display that content for legitimate business and marketing purposes.
You confirm that content you submit:
- does not violate the rights of any third party;
- does not contain unlawful, abusive, defamatory or obscene material;
- does not contain malware or harmful code;
- is not misleading or fraudulent.
We reserve the right to remove content that violates these requirements.
16. PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, process, use and protect personal information.
17. ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to:
- product descriptions;
- prices;
- promotions;
- offers;
- shipping charges;
- delivery times;
- product availability.
We reserve the right to correct errors, update information or cancel orders where information is materially inaccurate, subject to applicable law.
18. PROHIBITED USES
You may not use the website or its content:
- for unlawful purposes;
- to solicit others to perform unlawful acts;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to harass, abuse, insult, harm or discriminate against others;
- to submit false or misleading information;
- to upload or transmit malicious code;
- to collect personal information about others without authorization;
- to spam, phish, scrape or interfere with website security;
- to circumvent security features of the website.
We reserve the right to terminate your use of the Service for violating these prohibited uses.
19. INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through VelvetSharp, including text, graphics, logos, branding, photographs, product descriptions, website design and other materials, is owned by or licensed to BRIXEL LLC.
You may not reproduce, distribute, modify, republish or commercially exploit such content without prior written permission, except where allowed by applicable law.
20. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that:
- the Service will always be uninterrupted;
- the website will always be error-free;
- every technical issue will be corrected immediately;
- results obtained from using the Service will always meet individual expectations.
Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BRIXEL LLC and its directors, officers, employees, contractors, affiliates, suppliers and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the website or Services.
This limitation does not apply where liability cannot legally be excluded or limited, including mandatory consumer rights.
22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless BRIXEL LLC and its affiliates, officers, employees, contractors and service providers from claims arising directly from:
- your unlawful use of the website;
- your violation of these Terms;
- your infringement of third-party rights.
23. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, the remaining provisions will continue to remain valid and enforceable to the maximum extent permitted by law.
24. TERMINATION
These Terms remain effective unless terminated by either you or us.
You may stop using our Services at any time.
We may suspend or terminate access to the website where we reasonably believe that these Terms have been violated or where required by law.
25. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and other policies published on our website, constitute the agreement governing your use of the website and Services.
Failure by us to enforce any provision of these Terms does not constitute a waiver of that provision.
26. GOVERNING LAW
These Terms are governed by applicable laws relevant to BRIXEL LLC and its business operations.
If you are purchasing as a consumer, this choice of law does not deprive you of mandatory consumer protections available under the laws of your country of residence.
Nothing in these Terms limits rights that cannot legally be waived or excluded.
27. CHANGES TO THESE TERMS OF SERVICE
We reserve the right to update or modify these Terms of Service by publishing an updated version on this page.
The most current version will always be available on our website.
Changes become effective when published unless otherwise required by applicable law.
Your continued use of the website following an update constitutes acceptance of the revised Terms where legally permitted.
28. CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
BRIXEL LLC
10225 Ulmerton Rd, 3D
Largo, FL 33771
United States
Email:
contact@velvetsharp.com
Phone:
+1 727 746-8266
Website:
https://velvetsharp.com